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Precious Carbon Return Policy
At Precious Carbon, we want you to feel confident with every purchase. If for any reason you would like to request an exchange or a full return, you may do so within 7 calendar days of receiving your order.
Eligibility for Returns
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Your item must be unused, in the same condition as received, and returned in its original packaging.
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All supporting documentation must be included, such as diamond certificates and any other items provided at delivery.
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If a certificate is missing or damaged, a $250 replacement fee will apply.
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Custom-made or personalized jewelry (including custom designs, modified rings, or monogrammed pieces) are final sale and cannot be returned or exchanged.
How to Request a Return or Exchange
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Email us at info@preciouscarbon.com within 7 days of receiving your order.
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Please include your order number and the reason for your return or exchange.
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Our Orders Department will contact you within 24 business hours with a prepaid shipping label and return instructions.
Exchanges
If you’d like to exchange an item, let us know the details in your request. Our team will guide you through the process and confirm all exchange details with you before finalizing.
Please note: once an item has been exchanged, it becomes a final sale and cannot be returned again.
Refund Process
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Once we receive your returned item, we will inspect it and notify you of the status.
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If approved, a refund will be issued to your original payment method.
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Refunds are typically processed within 1–3 business days, depending on your card issuer’s policies.
Why We Offer a 7-Day Return Policy
As both manufacturers and sellers, we operate on minimal margins and avoid unnecessary markups. This allows us to offer you the best prices without middleman fees.
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A 7-day return window ensures efficiency for all customers.
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It allows us to make in-demand diamonds and jewelry available quickly to other interested buyers.
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This balance helps us maintain competitive pricing while still providing peace of mind.
Shipping
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Free Returns & Exchanges: We provide a prepaid return shipping label for all eligible items.
Precious Carbon Returns & Exchanges – FAQs
1. How long do I have to return my order?
You have 7 calendar days from the date you receive your order to request a return or exchange.
2. How do I start a return or exchange?
Simply email us at info@preciouscarbon.com with your order number and the reason for return/exchange. Our team will respond within 24 business hours with a prepaid shipping label and instructions.
3. Are returns free?
Yes. Precious Carbon provides a prepaid return shipping label for all eligible returns and exchanges.
4. Can I return a custom order?
No. Custom-made, personalized, or modified jewelry (including custom designs, monogrammed pieces) are final sale and cannot be returned or exchanged.
5. What condition must my item be in for a return?
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The item must be unused, in its original condition, and include all original packaging.
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All documents (such as diamond grading certificates) and gifts-with-purchase must also be included.
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If a certificate is missing or damaged, a $250 replacement fee will apply.
6. How long does it take to receive my refund?
Once we receive and inspect your returned item, refunds are typically processed within 1–3 business days, depending on your card issuer’s policies.
7. Can I exchange an item instead of returning it?
Yes. You can request an exchange within 7 days. Our team will help you select your new item. Please note that once an exchange is processed, the new item becomes a final sale.
8. Why is the return window only 7 days?
As both diamond manufacturers and sellers, we operate on minimal margins and do not add extra middleman fees. A shorter return window allows us to:
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Offer lower prices without unnecessary markups
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Maintain efficient inventory flow, since many customers may be interested in the same piece
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Ensure all customers get access to in-demand diamonds and jewelry
